It began on December This expansive hotel epitomized a doctrine that still holds true today:
Disloyalty may be delayed rather than avoided. In fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through good customer service. The strategies for keeping customers for life can be honed down to some basic steps that any business owner can use.
To get customers, keep them and to get enthusiastic referrals follow these 25 proven techniques: Send them a gift, provide them a lead, generate business for them, etc. If you want to increase loyalty, there is no better way. Make sure they are handwritten and sent promptly.
Peter Drucker attributed much of his success to the fact that he sent out 12 thank-you cards every day. Return phone calls promptly. Do what you say you are going to do. Under promise and over deliver. Make sure you are available and willing to help customers whenever there is a problem. Your business should be open to meet the convenience of your customers and not only for your convenience.
Perception is reality, and the reality is that people do judge a book by its cover.
Remember the best customers are your currents ones. Stay in touch and continue to service their wants and needs. Have a "Goof Kit. By getting business for your clients, you ensure you will have a customer for life. Make it as easy as possible for your customers to do business with you. The easier you can make it for your customer to do business with you, the more business you will have.
Determine all the ways you can eliminate the hassle factor. Send an invoice periodically with a "no charge" on it. This will help your customers remember you.
And if it is unexpected, it will have a much larger impact.
Have a customer advisory panel. To really find out how good your customer service is, hire someone to go out and use your service from start to finish. No matter what your customer needs, try to find it for them -- even if it has nothing to do with your business.
Shower customers with kindness. Have a great attitude. Treat your employees well. If they are treated poorly, there is a good chance your customers will also get poor service.
Give your customer what they want, when they want it and how they want it. Give back to your best customers.The Indian Hotels Company Limited (IHCL) and its subsidiaries, bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service.
IHCL has a portfolio of + hotels globally across 4 continents, 12 countries and in over 80 locations. These include Taj – the hallmark of iconic hospitality and Vivanta . of the Taj Group), The Taj Mahal Palace and Tower, Mumbai was opened in as the first hotel by the Taj Group and representative of India’s rich heritage.
It is a flagship hotel of Taj Hotels Resorts and Palaces which is a part of The Indian Hotels Company (IHCL) and contains rooms and 44 suits. Executive Summary The primary objective of this report is to analyze the Taj Group of Hotels through the specific analysis of Taj (luxury full-service hotels, resorts and palaces), Taj Exotica, Taj Safaris.
Nov 30, · The Taj Group of Hotels Report Essay THE TAJ GROUP OF HOTELS The Company was incorporated in and it opened its first hotel, The Taj Mahal Palace & Tower, Mumbai, in The Company then undertook. Taj Group of Hotels Essay Sample Published by admin on February 21, For more than old ages.
we have acquainted invitees with the life heritage of . Taj Group of Hotels Essay Sample For more than years, we have acquainted guests with the living heritage of India – and a legendary experience in hospitality. It began on December 16, , when Jamshetji Nusserwanji Tata opened Taj’s first hotel, the Taj Mahal Palace & Tower, Mumbai.